Terms & Conditions | juan365ph Official Gaming Rules

By accessing or using the juan365ph platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you (the user) and the platform operator.

We reserve the right to update these terms at any time. Continued use of the site after updates are posted constitutes your acceptance of the modified terms. We encourage users to check this page regularly.

To register an account, you must meet the following criteria:

• You must be at least 18 years of age (or the higher legal minimum age required by applicable jurisdictions).
• You must have the full legal capacity to enter into a binding contract.
• You must be located in a region where accessing our services is permitted. Access from restricted regions is strictly prohibited.

Users are responsible for providing accurate and complete information during registration. To maintain security and compliance:

• Verification: A KYC (Know Your Customer) process is mandatory before any withdrawals can be processed.
• Account Limits: Only one account is permitted per person, household, or device. Duplicate accounts will be closed.
• Responsibility: You are solely responsible for maintaining the confidentiality of your password and the security of the device used to access your account.
• Compromise: If you suspect your account has been compromised, you must notify our support team immediately through the channels provided on this site.

We support various payment categories to facilitate your transactions. Please note the following:

• Limits & Timing: Deposit and withdrawal limits, as well as processing times, are displayed within your account and may vary based on the chosen payment method.
• Ownership: All payment methods used must belong to the registered account holder. Third-party payments are strictly prohibited and will be rejected.
• Verification: Successful account verification is a prerequisite for all payout requests.

Promotions are designed to enhance your experience. All offers are subject to specific terms:

• Wagering Requirements: Most bonuses include "playthrough" or wagering requirements, meaning bonus funds must be bet a certain number of times before they can be withdrawn as cash.
• Fund Separation: Bonus funds are tracked separately from your cash balance.
• Betting Limits: Maximum bet limits may apply while a bonus is active. Exceeding these limits may result in the forfeiture of the bonus.
• Abuse: Any attempt to manipulate bonus systems will be considered bonus abuse.

For current offers and specific rules, please visit our Promotions Page.

We are committed to a fair gaming environment:

• RNG: All game outcomes are generated by certified Random Number Generators (RNG) provided by our licensed game suppliers.
• Technical Glitches: If a round is interrupted by a technical failure, the round may be voided and stakes refunded.
• Disputes: Disputed rounds will be investigated based on server logs. The platform's technical records serve as the final authority.

The following activities are strictly prohibited and may lead to immediate account termination and forfeiture of funds:

• Fraudulent activity or submitting false documentation.
• Initiating chargebacks through payment providers.
• Collusion with other players or arbitrage/hedge betting.
• Using bots, automation software, or exploiting technical glitches.
• Money laundering or using third-party payment methods.

Your well-being is our priority. We provide several tools to help you manage your gaming:

• Deposit limits, session reminders, and cool-off periods.
• Self-Exclusion: You may request to be excluded from the site. Please note that once a self-exclusion period is set, it cannot be cancelled early.

Detailed information can be found on our Responsible Gaming page.

All content, branding, logos, and software on this site are the property of juan365ph or its partners. Users are granted a limited license to access the site for personal use. You may not copy, redistribute, or modify any part of the site without written permission.

Our services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service as maintenance or unforeseen technical issues may occur.

In the event of an obvious error (e.g., incorrect odds, balance errors, or payout mistakes), we reserve the right to correct the error and adjust account balances accordingly.

We reserve the right to suspend or close accounts for breaches of these terms, suspected fraud, or inactivity. During an investigation, account access and withdrawals may be temporarily frozen. Remaining legitimate balances will be handled according to our internal compliance policies.

The collection and processing of your personal data are governed by our privacy standards. For full details on how we handle your information, please refer to our Privacy Policy.

We strive to resolve all issues internally. If you have a complaint, please submit it via our official support channels including your account ID and a detailed description of the issue.

If a dispute cannot be resolved internally, it will be handled through the appropriate channels in accordance with the laws applicable to the Philippines.

We may update these terms to reflect changes in law or platform operations. All updates will be posted on this page. We recommend users check the "Effective Date" at the top of this page to ensure they are reading the current version.

If you have any questions regarding these Terms & Conditions, please contact our support team through the official channels available on the Support Page.